Westbury Diagnostics, Inc.

A manufacturer of in vitro devices was having a major problem on their production line. The problem had resulted in a delay in manufacturing. This in turn led to a delay in stocking, and had created a back order situation. A Westbury client suggested that the manufacturer contact us. After listening to the problem over the phone, our product development staff recognized the symptoms, and realized that this was a problem that we had experience with.

Since time was of the essence, the Westbury staff recommended immediate actions, over the phone, for the manufacturer to take. This was rapidly followed up by a full report, complete with references to the scientific literature. Westbury then prepared a protocol that allowed the client to inexpensively test for, and monitor, the situation in the future. In this way the problem was avoided entirely.